Returns Policy
Replacement is a service supplied directly by the relevant sellers under this policy, in which they give you the choice of an exchange or replacement.
The buyer will have the opportunity to use the website’s return policy if there is a problem with the purchase.
This Return Policy protects the buyer against ‘damaged,’ ‘defective,’ and ‘not as described’ products – for both new and refurbished items.
We at Shopliex value our customers’ satisfaction. If you receive a product that is missing, broken, or different from what you ordered, please send us an unpacking video and a photograph to [email protected] within 24 hours of delivery. Please send us a photo and video of the malfunctioning products within 72 hours. We will do everything necessary to rectify the problem and provide a replacement.
We offer refund / exchange within first 3 days from the date of your purchase. If 3 days have passed since your purchase, you will not be offered return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
If you need to place a return / exchange request for an eligible product/ item (as applicable) you need to send us an email [email protected].
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.
- With 3 days refund or exchange possible( For Mobile or Laptop only exchange possible)
- After 3 days no return or exchange possible
The exchange and replacement will be subject to stock availability.
If you have any other concerns about the products, please contact Shopliex at +919430382681 or email us at [email protected].
Once the product has been picked up, it will be checked for the following conditions by the seller:
Category |
Conditions |
Correct Product |
IMEI/ name/ image/ brand/ serial number will be matched. |
Complete Product |
All in-the-box accessories (like chargers, cable, etc.), as applicable, freebies and combos (if any) should be present. |
Unused Product |
The product should be unused, without any stains and with non- tampered quality check seals/ return tags/warranty seals (wherever applicable). Before returning a mobile/ laptop/ tablet, the device should be formatted and screen lock (pin, pattern or fingerprint) must be disabled. |
Undamaged Product |
The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
Undamaged Packaging |
Product’s original packaging/ box should be undamaged. |
Replacement will be processed only if the aforementioned conditions are met. Please ensure the above to speed up the processing of your replacement.
The refurbished products’ damage conditions must be as specified on the product page.
If any of the aforementioned standards are not met, the field executive will refuse to accept a return.
If a replacement is required for a product, the replacement will be processed once the seller receives the returned product.
- How can I find out the status of my return?
To check the status of your return, log in to your Shopliex account and go to the ‘My Orders’ section, or contact our Helpdesk.
- When will I receive a replacement if I request one?
To check the progress of your replacement, go to ‘My Orders’ or phone us at .
The replacement process begins once the original delivered item is picked up.
For more information, please refer to the SMS and email we sent you regarding your replacement request, or you can contact our Helpdesk on any working day.
- Can products be returned after the deadline specified in the Returns Policy?
Sellers will not accept returns after the time period specified in the returns policy.
- Is it necessary to return the accessories when returning a product?
Yes, all accessories, if any, must be returned with the goods.
- What should I do if I have a problem with my goods after the return time has expired?
All products sold on Shopliex are covered by a limited warranty for the duration specified in the website at the time of purchase.
You are requested to log your warranty support instance by calling us at 919430382681 or writing to us at [email protected].
Cancellation and Refund policy
This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
(i) Cancellations will only be considered if the request is made with 1 days of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep.
(ii) After 1days does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that quality of the product delivered is not good.
(iii) In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 3 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3 of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
(iv) In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
(v) In case of any refunds approved byShopliex.in it will take7-10 days the refund to he processed to you.
.1. Is it possible to cancel my order?
Yes, you can cancel the order only before it is shipped.
- Can I have my cancelled order reinstated?
No, the seller does not have the option to reinstate a cancelled order. Only the products that were part of the cancelled order can be reordered.
- If I have numerous products in a single order, would cancelling one product result in the cancellation of all the other products in the order?
We do not currently have the option to cancel a single order in a multiple product order. You can, however, visit our helpdesk and request the same.
We’ll handle it internally.