Returns Policy
Replacement is a service supplied directly by the relevant sellers under this policy, in which they give you the choice of an exchange or replacement.
The buyer will have the opportunity to use the website’s return policy if there is a problem with the purchase.
This Return Policy protects the buyer against ‘damaged,’ ‘defective,’ and ‘not as described’ products – for both new and refurbished items.
We at Shopliex value our customers’ satisfaction. If you receive a product that is missing, broken, or different from what you ordered, please send us an unpacking video and a photograph to [email protected] within 48 hours of delivery. Please send us a photo and video of the malfunctioning products within 72 hours. We will do everything necessary to rectify the problem and provide a replacement.
The exchange and replacement will be subject to stock availability.
If you have any other concerns about the products, please contact Shopliex at 88-6039-6039 or email us at [email protected].
Once the product has been picked up, it will be checked for the following conditions by the seller:
| Category | Conditions |
| Correct Product | IMEI/ name/ image/ brand/ serial number will be matched. |
| Complete Product | All in-the-box accessories (like chargers, cable, etc.), as applicable, freebies and combos (if any) should be present. |
| Unused Product | The product should be unused, without any stains and with non- tampered quality check seals/ return tags/warranty seals (wherever applicable). Before returning a mobile/ laptop/ tablet, the device should be formatted and screen lock (pin, pattern or fingerprint) must be disabled. |
| Undamaged Product | The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
| Undamaged Packaging | Product’s original packaging/ box should be undamaged. |
Replacement will be processed only if the aforementioned conditions are met. Please ensure the above to speed up the processing of your replacement.
The refurbished products’ damage conditions must be as specified on the product page.
If any of the aforementioned standards are not met, the field executive will refuse to accept a return.
If a replacement is required for a product, the replacement will be processed once the seller receives the returned product.
1. How can I find out the status of my return?
To check the status of your return, log in to your Shopliex account and go to the ‘My Orders’ section, or contact our Helpdesk.
2. When will I receive a replacement if I request one?
To check the progress of your replacement, go to ‘My Orders’ or phone us at .
The replacement process begins once the original delivered item is picked up.
For more information, please refer to the SMS and email we sent you regarding your replacement request, or you can contact our Helpdesk on any working day.
3. Can products be returned after the deadline specified in the Returns Policy?
Sellers will not accept returns after the time period specified in the returns policy.
4. Is it necessary to return the accessories when returning a product?
Yes, all accessories, if any, must be returned with the goods.
5. What should I do if I have a problem with my goods after the return time has expired?
All products sold on Shopliex are covered by a limited warranty for the duration specified in the warranty card or website at the time of purchase.
You are requested to log your warranty support instance by calling us at 88-6039-6039 or writing to us at [email protected].
Policy on Cancellation
1. Is it possible to cancel my order?
Yes, you can cancel the order only before it is shipped.
2. Can I have my cancelled order reinstated?
No, the seller does not have the option to reinstate a cancelled order. Only the products that were part of the cancelled order can be reordered.
3. If I have numerous products in a single order, would cancelling one product result in the cancellation of all the other products in the order?
We do not currently have the option to cancel a single order in a multiple product order. You can, however, visit our helpdesk and request the same.
We’ll handle it internally.